CLIENT Information BROCHURE
Gateway Finance Services pty ltd, referred to as “Gateway” was established in 2005 to bring a higher level of service to customers looking for finance.
Gateway holds an Australian Credit Licence (ACL 394960). Gateway is regulated by the Australian Securities & Investments Commission ASIC.
Gateway is a member of the “afca” Australian Financial Complaints Authority Limited ABN 38 620 494 340.
Gateway is a Full Member of the “MFAA” Mortgage & Finance Association of Australia.
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments. (see Gateways Credit Guide for a full description)
We may charge a fee for service but you will be informed beforehand & a written “QUOTE” will be given to you.
About how to make a; Compliment, a Suggestion, a Strong Concern or even a Complaint. (see Gateways Credit Guide for a full instructions)
At Gateway Finance Services p/l, we always work hard to build strong and lasting relationships with our valued customers.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations. You may have a Compliment, a Suggestion, a Strong Concern or even a Complaint.
The process is easy, simply contact us by one of the following,
- Telephone us on; 07 3831-3113 (ask for the CEO)
- email us on; firstname.lastname@example.org (in the Subject box type “The CEO”)
- writing to; PO BOX 3815 RTC, QLD, 4230 (Addressed to the CEO)
In the case of a complaint, we will attempt to acknowledge it within 5 working days & resolve it to your satisfaction within 45 days. If we are unable to resolve a complaint within 45 days you may wish to take it further and have your complaint heard by an independent party, the Australian Financial Complaints Authority Limited ABN 38 620 494 340 Can be contacted at:
Australian Financial Complaints Authority
GPO Box 3
Melbourne Vic 3001
Tel: 1800 931 678
Fax: 03 9613 6399
Things you should note;
We do not provide Legal, Financial, Accounting and or Real Estate advice. It is important you understand your legal obligations under a loan or Real Estate contract and the financial consequences of that contract. You should obtain independent Legal, Financial, Accounting and or Real Estate advice before you enter into any contract. We do not provide any advice on SMSF (Self-Managed Super Funds) or Superannuation or investments within those funds. You should seek advice from licenced professionals such as Financial Planners, Lawyers, Accountants and Real Estate agents etc. We do not make any promises about the value of or the future prospects of any property you may purchase. You should always rely on your own enquiries. Information we give you is of a General nature only and should not be relied upon, it does not take into account your personal situation.
If you have any questions about this brochure or anything else about our services or require a copy of our credit guide, just ask us. We’re here to help you.
Gateway Finance Services pty ltd.